Customer CURO Financial operates more than 400 stores across the US and Canada as well as online services in each country. As a leading short-term consumer lending company, CURO operates under a number of brands including Speedy/Rapid in the US and Cash Money in Canada. CURO’s facilities management department is a team of five responsible for centralized maintenance and repairs of the company’s more than 400 retail and 10 corporate buildings. Challenges Prior to deploying ServiceChannel, CURO operated a phone / pen & paper FM program that provided little to no visibility into the state of operations. Issues with this legacy model included: 6 Inability to address all repair & maintenance requests in a timely manner, forcing the FM team to tackle only the most urgent issues

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