ORGANIZATION OVERVIEW The New Mexico Department of Labor Unemployment Insurance Bureau provides insurance benefits to more than 50,000 unemployed workers each year. The Bureau is responsible for administering the provisions of the Unemployment Compensation Law of New Mexico and related federal programs. The bureau accomplishes this through several subordinate divisions that provide for the payment of benefits to eligible unemployed workers, investigate fraud and abuse, determine types and causes of improper benefit payments, conduct mandated federal reviews, and provide programmatic technical assistance. New Mexico Dept. of Labor www.dol.state.nm.us CUSTOMER SUCCESS STORY OVERVIEW Faster Reporting Process New Mexico Department of Labor uses JReport to ensure benefits and services

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