Background Headquartered in northwestern PA, Farmers Mutual Fire Insurance Company specializes in personal, farm, and commercial lines. With just twelve full time employees, the company recognizes that fast, accurate, informed service can be a deciding factor in policyholder attraction and retention. The company has no formal IT department; nonetheless, it uses technology to ensure that it remains competitive with larger insurers with far more resources. Read on to discover how Farmers Mutual has integrated DocFinity automated workflow with their policy admin system—InsPro, from Town and Country Computer Services—to automate processes throughout new business and claims, minimize manual keying, and streamline operations. Farmers Mutual has been in business since 1881. The company has evolve

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