Case Study
Fannie Mae: Leading AI Innovation in the Financial Services Market
Challenge Fannie Mae is a leading source of mortgage financing for lenders in the U.S., providing access to affordable mortgage financing in all markets and in all economic cycles. To meet its mission of creating more affordable housing opportunities for buyers and renters across the nation, Fannie Mae has invested in innovative technologies and procedures to optimize the customer and lender experiences. As Fannie Mae sets the industry standard for the selling and servicing of mortgages, it is critical that the rules and regula- tions are easy to understand. However, these vast, numerous and sometimes complicated regulations are updated on a monthly basis. “We heard from our customers that it was really difficult for them to find the answers they needed in order to do bu