Falck Assistance achieves 75% self- service delivery with JRNI THE STORY BEHIND THE SUCCESS web: jrni.com email: sales@jrni.com Falck is the largest roadside assistance provider in Denmark. The service is provided as a subscription to private, corporate and public companies. As part of the subscription, Falck offers a range of services to make the ownership of a car as convenient as possible. Among these services, Falck provides a tire change and storage service through a network of more than 200 auto shops around Denmark. Customer Profile At a Glance What they hoped to do • Call center administration to support the booking of tire change and storage was costly • The business had little visibility into staff productivity across the service provider network • The existing

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