NICE CXone Mpower Proactive AI Agent helps companies engage silent customers who typically don’t reach out, overcoming the limitations of traditional outreach methods like dialers or one-way messaging. NICE’s proactive conversational AI enables personalized, automated interactions that identify and address customer needs before issues arise. This reduces costly assumptions about quiet customers, decreasing cancellations, missed appointments, and errors, while enhancing customer satisfaction and operational efficiency by unlocking unprecedented engagement with previously unreachable customer segments.

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