NICE CXone Mpower Proactive AI Agent helps organizations anticipate and resolve customer issues before they arise by detecting key business triggers and proactively reaching out through multiple channels. NICE automates engagement, confirms customer needs, and guides them to optimal outcomes, enhancing satisfaction and loyalty. With over 30 industry-specific agents ready to deploy, NICE enables quick results, reduces operational costs from reactive issue handling, and builds lasting customer relationships through intelligent, proactive service.

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