CASE STUDY SUMMARY 10 TIMES AS MANY RESPONSES TO INVOICES Eye Care Practice Receives CASE STUDY Barb Halonen, the oce manager at College Avenue Vision Clinic, knew her team was spending too much time on the phone. Between appointment confirmations, letting patients know their contacts or glasses were ready, and reminding them of past-due balances, a sta member was spending half of every day on the phone. “There was a lot of sta time that was being taken up when it could be used for something else,” says Barb. “Phone calls took up a big chunk of the afternoon. And of course a lot of people don’t answer their phone. We would get an answering machine or no answer, and it would take days of calling them back. It was a waste of sta time.” Since using Solutionreach to automate those

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