Scaling a global brand: Extending live service options and boosting CSAT globally How Conectys helped one of the most admired companies in the world become even more admired.Conectys | Case Studies The Client The relationship The client, one of Fortune Magazine’s Most Admired Companies in the world, was founded in 1993 on the belief that the personal computer (PC) would eventually become a consumer-first device for enjoying games and multimedia. By 1996, the market had swelled to over 70 graphics chips companies, but by 2006, this company was the only previously-independent company remaining. It received a Forbes Company of the Year designation in the late 2000s; 2019 revenue was just shy of $12 billion. The company actually spent part of the COVID pandemic recreating Pac-Man,

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