Boosting city services by empowering employees Business needs Business results The City of Pittsburgh needed to quickly replace a large number of laptop and desktop computers that were no longer going to be supported. At the same time, municipal technology managers realized that they did not know city employees’ actual computing needs, and set about closing that gap. The City of Pittsburgh conducts user research and gives employees a strong voice in choosing the Dell Technologies device solutions that best meet their needs. • Meets real-life technology needs based on city employees’ input. • Offers multiple options to address any user requirement. • Enables immediate transition to working from home during the pandemic. • Enhances constituent services. • Ensures timely completion o

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