20,000 Customer conversations a month <30 Minute response time 3 Million users around the world Expensify takes the hassle out of expense reporting for over three million users and their accounting departments all over the world. Matching this vision of simple, personalized accounting with communication channels with customers is critical to Expensify’s success. CHALLENGE When Expensify first started in 2008, the company did what lots of fast-growing startups do: it received sales and support questions via email. By 2014, Expensify’s user base had COMPANY Founded in 2008, Expensify is a financial services startup that provides an online expense management service for millions of customers around the world. www.expensify.com OFFICES San Francisco INDUSTRY Finance TYPE CUSTOMER STORY: Expen

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