Expedited Claims and Scalability Helps Insurer Improve Pet Owners’ Satisfaction
Expedited Claims and Scalability Helps Insurer Improve Pet Owners’ Satisfaction
2 PagesEphesoft Transact | Case Study Expedited Claims and Scalability Helps Insurer Improve Pet Owners’ Satisfaction Challenge Previously, a large pet insurance company manually processed all their insurance claims. On average, they could only process about 100 claims per day, so a backlog developed. It took anywhere from 45 days to 75 days on average to complete the entire process. They knew there was a better and faster way, and that way involved automation and digital transformation. After the company was acquired, the management team looked at various solutions for capture and concluded that “Ephesoft was the premiere OCR solution that offered much more functionality than any other capture tool on the market,” said the Company’s Enterprise Applications Administrator in IT Operation
