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EuroTunnel

EuroTunnel

Netcall
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Eurotunnel contact centre stays on track with reserve working using QMax The Challenge The Eurotunnel service requires its contact centre to offer a 24x7 multi-lingual service, delivering travel news, information, passenger updates, and to deal with enquiries from independent travellers and tour operators. Contact centre agents are trained to be multi-skilled and fulfil other roles within the organisation, including check-in, working in the

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