INDUSTRY Triple-Play Service Provider (MSO) PRODUCT Guavus Live Ops CHALLENGE A European multiple-systems operator (MSO) needed to accelerate the discovery and resolution of network issues before they impacted customer service. The provider hoped to use automation to improve customer satisfaction—and thus its Net Promoter Score (NPS)—while also reducing operational expenses. RESULTS WITH GUAVUS After a five-month proof-of-value (POV) test with and without Guavus software, the MSO installed Guavus Live Ops software in its production environment, having proven that it would derive the following benefits: Annual OPEX savings in the “seven digits” 4 to 7% OPEX savings attributable to fewer truck rolls Improved customer experiences 4 to 7% reduction in customer service calls 5

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