Sequencia Advanced Services Case Study MSO Video, Voice and Data Services Remediation Program September 2013 1 The Challenge Our client, one of the largest cable providers in the U.S. with several million subscribers, was becoming increasingly concerned with the recent trend in service interruptions across its voice, video and data services. These incidents were becoming more visible to subscribers, and to the public at large via the press. They were damaging the company’s image and brand, and potentially exacerbating

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