www.scala.com ©2009 Scala. Scala and the Exclamation Point Logo are registered trademarks of Scala. As a mutual insurer, Ethias does not answer to shareholders and invests to protect and reward its customers, a commitment that has established a strong reputation for governance and ethical operations. In 2003, €67,931 million was returned in rebates and dividends to corporations and individuals. Technical innovation Ethias is also renowned for being a company that applies new technology to drive sales and improve customer care. Its Web operation generated €150 million in 2003 and received Inside Internets ‘E-Commerce 2003’ award for its quality and ease of use. In keeping with its drive to enhance its operations through technology, Ethias recently installed a network of 1

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