The challenge In 2016, Virginia Hospital Center (VHC) embarked on a transformational, organizational initiative to replace a patchwork of disparate technology systems that weren’t working well together and were creating barriers to interoperability. The initiative began with the rollout of a new EHR (Epic) and subsequent post-implementation optimization. This quickly led to the evaluation of their current communication systems. They realized they needed something that could better integrate with Epic and other hospital systems. Interoperability: No. 1 challenge at VHC Interoperablility was a top priority at VHC post Epic go live, because they wanted to maximize the efficiency and effectiveness of their technology in a way that would enable better, more streamlined workflows for eve

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