Establishing a VIP Concierge Helpdesk for a European Bank

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The Business Challenge: • Consumerisation was challenging the bank’s IT teams to keep pace with technological evolution. • It required around-the-clock, VIP support proposition for around 100 highly mobile C-level executives using BYO laptops, tablets and smart phones while in the office and on the move. • The company’s IT organisation was faced with the choice to up-skill, implant a dedicated function to support the service or wo

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Establishing a VIP Concierge Helpdesk for a European Bank

Establishing a VIP Concierge Helpdesk for a European Bank

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