Case Study

Delivering A Unified Customer Messaging Platform For Banking Transactions

Delivering A Unified Customer Messaging Platform For Banking Transactions

Pages 2 Pages

The Business Challenge: • To provide banking customers with SMS-based services such as confirmation of password changes or withdrawals at ATMs, to enhance the customer experience and prevent fraudulent card use. • To create a common platform that delivers a consistent service across multiple banks within the ATM network. Delivering a unified customer messaging platform for banking transactions Vodafone Global Enterprise Vodafone

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