Better Integrations for Better Service CERN’s service management goals include simplifying the experience for their users, optimizing the efficiency and effectiveness of their services, and improving their monitoring and control. To help meet these goals, CERN uses Perspectium for vital integrations and for performance monitoring. Reporting of Services: CERN uses external companies for service needs, including those for cleaning, site security, and the service desk. CERN then uses its own service staff to monitor the quality of those services, creating “quality tickets” as controls and inspections that contribute to its services data. To analyze this data beyond the capabilities of the service-desk tool and to conclude how the services are performing, CERN needed to replicate the da

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