ESPN

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ESPN leveraged Domo’s BI platform to improve its customer support and service quality by enabling real-time data aggregation and reporting. Before Domo, ESPN struggled with delayed data, manual reporting, and limited visibility into customer issues. With Domo, they gained instant access to service metrics, allowing for rapid issue detection, improved decision-making, and faster responses to executive inquiries. By identifying emerging problems early and optimizing support processes, ESPN enhanced the fan experience, reduced churn, and boosted operational efficiency.

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ESPN

ESPN

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