Harcourts International, a global real estate agency with 900 offices, uses Domo to drive profitability by analyzing franchisee performance data. Previously siloed, franchisee data is now accessible, enabling targeted actions that enhance engagement and customer service. Domo’s insights turned casual meetings into data-driven discussions and introduced digital tools like a “digital whiteboard” for tracking metrics. This innovation encouraged transparency, improved team accountability, and supported personalized coaching. Domo also enabled benchmarking across the organization, fostering continuous improvement and helping identify factors that drive profitability, aligning operations with Harcourts’ growth strategy.

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