Introduction Enterprise request management (ERM) is a business-efficiency st rategy that takes a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time fulfillment, which means lowe r costs and happier customers. With ERM, a single Web-based request portal replaces manual processes, and disparate departmental online request form front-ends. An automated task management “backbone” application then manages approvals, scheduling, and fulfill ment by securely communicating with and between existing departmental software platforms used by IT, HR, finance, operations, facilities and other areas. Though the scope of ERM is broad, implementation needn’t be excessively difficult, expensive, time-consuming or disruptive to op

Join for free to read