651.556.1030 Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive Web portal with a workflow automation so ftware engine to automate and accelerate fulfillment processes across an enterprise. Customers (internal or external) can request any type of service, resource, or equipment, as well as check on the status of pending requests, from a single point of entry. Not only do customers benefit via an improved experience and ease of use, but there are also substantial benefits to the organization from a b usiness perspective. Those benefits include: • Increased process efficiency via centralization and standardizatio n of delivery; • Improved employee productivity; • Faster fulfillment of customer requests, equating to happie r custo

Join for free to read