Enterprise IT Service Provider Case Study The Challenge For more than 40 years, Maintech, Incorporated, a business unit of Volt Information Sciences, Inc., has provided IT Infrastructure services as an Independent Service Organization (ISO). The company has reliably supported its clients’ enterprise systems, comprised of numerous manufacturers’ equipment, both onsite and through remote technical support. As the industry landscape evolved with more complex product lines, stricter service level agreements (SLA), increased security measures, and the advent of cloud computing, Maintech has evolved as well. In order to meet clients’ increasingly demanding service needs and gain greater control over service parts inventory, the company began transitioning field inventory to third-party

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