Case Study / ENT and Allergy Associates www.entandallergy.com avaya.com ENT and Allergy Associates Prescribes Improved Focus on Customer Service Ear, Nose and Throat Practice’s Call Center Deploys New Platform for Large and Growing Daily Volume, Greatly Diminishing Wait Time ENT and Allergy Associates, LLP (ENTA), the nation’s most prominent ear, nose, throat, allergy and audiology practice, fully understands the importance of being available to answer and respond to patient inquiries of all kinds, from appointment requests to prescription refills. As a result, two years ago ENTA – whose 175 board certified physicians serve patients in 42 offices throughout New York and New Jersey – created a Patient Rapid Response Center (PRRC) with a dedicated staff now totaling 70+ repres

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