A beloved chain of 293 department stores, mainly in the southeastern U.S.—family-owned for over a century before a private equity sale—faced North American retail woes from recession, shifting tastes, online buying, and COVID closures limiting operations to e-commerce. Post-reopening, restricted in-store services challenged viability. Digitate's Business Health Monitoring software helped by delivering real-time insights, predictive analytics, and automation to optimize operations, enhance resilience, track performance, and support hybrid retail—reviving stability, customer trust, and growth amid adversity.

Join for free to read