Case Study
Enhancing people’s lives through better money management
SUCCESS STORY: MYBUDGET Enhancing people’ s lives through better money management MyBudget uses customer experience innovation powered by the Genesys ® PureCloud ® application to continuously improve client outcomes Keeping ahead of the omnichannel curve MyBudget is dedicated to helping people live the life they want free from money worries — changing the world one budget at a time. Founder and Director Tammy Barton started the business from her kitchen table in 1999. Today, with over 270 staff in 11 offices, the company manages close to AU$1 billion every year on behalf of its clients. MyBudget is recognized as the nation’s leader in personal budgeting services. Customer experience is at the heart of everything MyBudget does. “We’ve grown 50% year-on-year and are extrem