Overview This major Australian port authority plays an important role in the country’s export and im- port trade. It deals with the environmental con- dition and security of ports; issues licenses and leases; and plans port finances. Challenge The port authority faces a daunting informa- tion management challenge. It must ensure its employees keep track of records about prop- erty maintenance and finance, environmental issues, engineering work, legal matters, em- ployees, and information technology matters. Under freedom of information laws, members of the public can request certain port records including contracts and records about environ- mental matters. When this happens, the port authority must find and supply those records quickly. State authorities require the company to

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