SUCCESS STORY: HOME CREDIT BANK Enhanced routing strategies help cut request processing time at Home Credit Bank Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly Home Credit and Finance Bank (HCFB) launched its operations in the Russian market in 2002 with the acquisition of Innovation Bank Technopolis (“IBT”). HCFB is the only pure retail player in Russia and the undisputed leader in point of sale (POS) finance with a substantial market share. HCFB offers consumer loans through point of sale outlets as well as providing lending and other retail banking products through its own branches. The bank’s success in the market can be primarily attributed to its unique distribution network with o

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