Case Study

ENHANCED CUSTOMER EXPERIENCE BOOSTS ONLINE REBATE PARTICIPATION

ENHANCED CUSTOMER EXPERIENCE BOOSTS ONLINE REBATE PARTICIPATION

Pages 2 Pages

“ECOVA’S ONLINE SOLUTION HAS PROVEN TO BE A TREMENDOUSLY BENEFICIAL STRATEGY FOR ENGAGING OUR CUSTOMER BASE WITH THE SMART HOME REBATES, MAKING PARTICIPATION EASIER AND REDUCING ADMINISTRATIVE COSTS.” -NATE GILLESPIE PECO PROGRAM MANAGER User-friendly online platform simplifies a rebate process, driving greater involvement and helping to improve customer satisfaction. BACKGROUND: PECO SMART IDEAS INITIATIVE PECO is a Philadelphia-based

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