Eneco eMobility, a leading provider of smart charge points, partnered with Capgemini to enhance customer service efficiency by implementing Microsoft Dynamics 365 Contact Center. This solution, powered by Gen AI, has significantly improved agent productivity and customer satisfaction. The system reduced training time from four hours to one, halved the average case wrap-up time, and cut licensing costs by half. This streamlined approach has enabled Eneco eMobility to handle a growing customer base more effectively, making it a key player in the rapidly expanding EV market.

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