Innovatia Recognizes ProcedureFlow as Key Contributor to their Performance Excellence and Continuous Improvement Programs “ CUSTOMER SUCCESS STORY Business Process Outsourcing (BPO) is no longer just about cost cutting. In today’s increasingly competitive marketplace, businesses are looking to BPO partners as an important part of their customer service strategy. Changing market perceptions and new technologies are enabling businesses to outsource functions that would not have been possible just a few years ago. Innovatia, the company that originally designed and developed ProcedureFlow, provides a wide spectrum of knowledge management services and software. One of their business units provides technical support outsourcing services to several large multinational cor

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