hello2019@wearehuddle.com wearehuddle.com +61 3 8376 7575 HUDDLE CASE STUDIES 2019 • MELBOURNE, SYDNEY Enabling capability within the Telstra NBN Service to deliver on a new customer experience vision with Telstra. Case study. Desired outcomes • Build capability • Customer experience • New Value Creation Telstra used Huddle’s service prototyping techniques to enable the ideal National Broadband Network (NBN) customer experience. Brief/Challenge This project was a natural extension of the NBN ? Customer Experience Vision that Huddle and Telstra had co-designed. Huddle was engaged to establish a vision for a common end-to-end service experience strategy ? for NBN within Telstra. The strategy aimed to provide a seamless and effective service experience to customers, and pro

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