SUCCESS STORY: HARAMBEE Closing the unemployment gap Improved candidate engagement makes harambee a force for social change A bridge to better opportunities South Africa has the third highest unemployment rate in the world. Thousands graduate every year, only to find that they’re locked out of the traditional job market. That’s changing, thanks to Harambee. The non-profit organization acts as a youth employment accelerator—recruiting candidates from areas that corporate networks can’t reach, assessing their skills and matching them to jobs in which they’re most likely to succeed. Much of the heavy lifting takes place in the contact center, through expertly designed outbound call campaigns. Yet, performance had reached its limits. Advisors manually dialed numbers and hoped

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