Organization Profile • Industry: Municipal • Location: Asheville, North Carolina • Employees: 1,500 • Population: 91,560 • Tyler Client Since: 2008 • Tyler Products Used: Enterprise ERP, Content Manager, EAM Challenges For many years, the city of Asheville, North Carolina, depended on time- consuming, paper-based processes to generate purchase orders, approve requisitions, create invoices, enter and track employee time sheets, and more. Even after city employees were encouraged to work from home during the COVID-19 pandemic, heavily manual workflows remained the norm — with end-users often needing to send five emails to move tasks forward. Amy Patterson, Asheville’s purchasing division manager, realized that the city had the technology in place to change the way it did business.

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