dimensiondata.com Case study. Going paperless sweetens Lindt’s processes Lindt | Middle East & Africa | Retail | Intelligent Workplace Vision Why Lindt needed to digitally transform its processes An overly manual process was resulting in sales executives spending less time in the field, visiting their clients. The complex process left too much room for human error, and little visibility for management. Time is money. Often businesses can’t afford the additional investment in time that overly complex manual systems require. This was a challenge that one of the world’s largest chocolate providers, Chocoladefabriken Lindt & Spüngli AG (Lindt) was facing. Their manual processes saw sales executives spending less time in the field, visiting clients, and more time printing c

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