Organization Profile • Industry: Municipal • Location: Santa Monica, CA • Number of Employees: 2,000 • Population: 93,000 • Tyler Client Since: 2015 • Tyler Products Used: Munis, Tyler Content Manager, Tyler Cashiering, Socrata • Website: www.santamonica.gov Challenge In California, the city of Santa Monica’s internal service provider departments (finance, HR, and IT) were challenged to eliminate the manual and paper-driven processes required by their 20-year-old legacy software so they could increase productivity, transparency, efficiency, accountability, and access to information. Sreekanth Maddali, principal business process technology analyst for the city of Santa Monica, said: “Combined with our complicated software integrations, manual data entry and validation meant that we

Join for free to read