Email Customer Service is Sailing for P&O Ferries after using Moxie Email
Email Customer Service is Sailing for P&O Ferries after using Moxie Email
2 PagesSuccess Story THE BUSINESS CHALLENGE P&O Ferries is UK’s largest ferry operator with a fleet of more than 20 ships, which carries approximately ten million passengers a year. The company has an eight- person team dedicated solely to managing customer emails, which runs in parallel with the P&O Ferries contact center that handles incoming telephone enquiries. The email support team was receiving up to 7,000 incoming customer enquiries every mon
