Case Study

Eliminating backlogs and infusing efficiency in the order entry process of a diagnostics service provider

Eliminating backlogs and infusing efficiency in the order entry process of a diagnostics service provider

CHALLENGES This prominent molecular diagnostics company is known for its revolutionary cancer screening product, and sought to streamline its order entry process to enhance efficiency and reduce operational backlogs. Access Healthcare was chosen to implement a robust order entry system, aligning with the company’s vision of delivering seamless and timely patient care. During the implementation, we encountered the following challenges 1. Phased and Aggressive Transition: A backlog of 90,000 orders led to combining Phases 1 and 2, necessitating simultaneous go-live for both phases, and coordinating 100 resources posed a significant challenge.

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