Elevating CX and operational efficiencies for a major U.S. Airline

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/company/teleperformance teleperformance.com @teleperformance_group /teleperformanceglobal /teleperformance @teleperformance teleperformanceblog.com Successfully Navigating the Travel and Hospitality Industry Elevating CX and operational efficiencies for a major U.S. Airline The client Our client is a large commercial airline carrier in the United States offering daily services in 25 North American and Asian cities. Business challenge Establish new, innovative analytical discovery methods to define customer journey insights to improve the customer experience and reduce cost. Key actions and solutions implemented · Introduced Customer experience-oriented engagement analytics replacing manual QA processes with automated QA · Deployed web self-service and live chat assistance to lower c

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Elevating CX and operational efficiencies for a major U.S. Airline

Elevating CX and operational efficiencies for a major U.S. Airline

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