Efficiently manages over 500 Public Records Requests across all departments daily with GovQA San Antonio, Texas SITUATION In early 2011, the Government and Public Affairs (GPA) Department in San Antonio became responsible for the City’s Open Records Request (ORR) process. The volume of requests for documents received by San Antonio has increased by more than 600% over the last 5 years as the general public has demanded more transparency from their governments. SOLUTION San Antonio implemented GovQA’s Compliance Suite to facilitate the processing of ORR organization-wide. RESULTS Despite the increase in request volume, San Antonio has decreased the average number of days to complete ORR from 24 days in 2012 to just 8 days in 2017. To date, the Office of the Attorney General in

Join for free to read