With GovQA, the Washington State Patrol has seen significant time and cost savings Washington State Patrol SITUATION An in-house, remedy-based system that involved a lot of data entry and had significant file size storage limits did not allow the Washington State Patrol Public Records Office to communicate with requesters from within the system. This meant responses were sent via email or CD/DVD. SOLUTION With GovQA, the Washington State Patrol has seen significant time and cost savings. Because requesters “enter” their own requests on the public portal, the WSP no longer has heavy data entry to do on the 16,000 public records requests they get each year. And for those requesters who still send in written requests, the WSP still sees time savings because the GovQA system remem

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