Case Study

Lavazza efficiently manages IT complexity

Lavazza efficiently manages IT complexity

Pages 5 Pages

Lavazza, a global leader in the food and beverage industry, efficiently manages increasing IT complexity resulting from rapid expansion using ServiceNow's IT Service Management and IT Business Management solutions. With over 70,000 platform users, Lavazza manages 100+ IT projects and 6,000 tickets annually, significantly improving transparency and operational efficiency across its global operations.

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