Effective LMS Support University of Houston-Downtown Case Study“It is better to get infor- mation about issues that students are having right there and then instead of them having to wait for the next day.” John Lane Director for Technology Learning Services at UHD Testimonial Case Study Effective LMS Support The University of Houston-Downtown (UHD) opened its doors in 1974. The school is located in the heart of the culturally and ethnically diverse city of Houston, Texas. UHD looks to reflect the diversity of its surroundings in its student body. UHD serves 14,000 students across 44 bachelor programs and 8 master programs. At the start of 2015 The University of Houston-Downtown implemented EesyReports and EesyMessaging for Blackboard Learn. According to John Lane, the Director fo

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