Providing Automatic LMS Support Saxion University of Applied Sciences Case StudyCase Study Providing Automatic LMS Support Ruud Koopmans is a Functional Application Manager and part of the ICT & Education team at Saxion. Ruud’s main focus is the use and improvement of Blackboard. Saxion University of Applied Sciences is a vocational university with four campuses in the eastern Netherlands. They are one of EesySoft’s first clients since early 2011. Before EesySoft, the ICT & Education team at Saxion had a very different support process. When there were known issues or new functionality in Blackboard, the team would inform users by creating posts in the LMS. If these posts were overlooked by end- users, the team would send out multiple emails and even call users when necessary. Unfortu

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