Operates consistently below 3% overtime Eliminated use of agency workers Increased employee retention 10% Edgewood Improves Employee Retention with OnShift Company Background Located just north of Boston, Edgewood, a LifeCare community, offers all levels of care including independent living, assisted living and skilled nursing services. Edgewood’s care philosophy is centered on their residents as the architects of their own wellbeing, which allows residents to receive care in their preferred location across the 100-acre campus. The Challenge Paper and pencil were the foundation for creating the staff schedule and “robo calls” were in place to fill shifts at Edgewood. These manual practices were time-consuming and error-prone and led to high overtime and difficulties communicatin

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