CASE STUDY EDF ENERGY MORE CASH COLLECTED 67 %CASE STUDY INTRODUCTION “ TALKINGTECH enhances our debt collection strategy by allowing us to pro-actively contact our customers earlier, offering them a convenient payment service that yields results and improves customer satisfaction.” Phil Thornton, EDF Energy, UKCASE STUDY INTRODUCTION EDF Energy is one of the UK’s largest energy companies, generating around one fifth of the UK’s electricity. The utility company supplies electricity and gas to around 5.5 million residential and business customers. As a regulated energy provider in the UK, EDF Energy are committed to the fair treatment of their customers. Early engagement with convenient payment services is a key goal to ensure customers avoid the further consequences of an out

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