1 www.easyvista.com CUSTOMER SUCCESS STORY EasyVista Ensures The Associated Press Reporters Across the Globe Have the Technology Tools They Need THE CASE FOR SERVICE MANAGEMENT The AP’s IT service management organization, known as Global Service Delivery, is responsible for making sure employee services are up and available. Run by Steve Christie, Senior Director of Global Infrastructure and Debbie Rusolo, Director of Global Service Delivery, the small team sees that journalists and other end users get the technical service and support they need to do their jobs. A unique fact of life for Debbie’s team is ensuring they never interfere with getting news out in a timely fashion. “We can’t make any IT changes that could impact a breaking story,” said Rusolo. BUILDING A SOLID FOUNDATI

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