1 www.easyvista.com CUSTOMER SUCCESS STORY Mission Health Puts the Power of ITIL to Work with EasyVista THE CASE FOR ITIL Mission Health has grown in part through acquisition over the years, which means the IT department today is made up of more than 300 people from different organizations that previously employed different systems and processes. Under the leadership of Mission Health’s CIO, Jon Brown, the team needed uniform infrastructure and common procedures for their service management as well as a reduction in service disruptions impacting the business and patient care. It was decided that moving to ITIL best practices for IT service management was the way to lay a strong foundation, adopt a blueprint for continual process improvement, and harmonize the department into one high

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